LEGAL
Privacy, complaints & terms.
Privacy
We collect the details you give us (name, contact details, medical history) to provide dental care, to remind you about appointments and to meet our legal obligations as a regulated practice. We keep clinical records for the period required by the GDC and NHS England guidance, and we never sell or share your data for marketing. You can ask to see, correct or delete your records at any time by emailing the practice manager.
Complaints
If something isn't right, tell us - in person, by phone or by email - and the practice manager will acknowledge within two working days and respond in full within ten. If you're not satisfied, you can contact the Dental Complaints Service (for private treatment) or the General Dental Council.
Membership plan terms
Plans run for a minimum of 12 months, then roll monthly. Fees are collected by direct debit on the 1st of each month. Included check-ups and hygiene visits are for the plan year and do not roll over. You can cancel with 30 days' notice after the minimum term.
Appointments and cancellations
Please give 24 hours' notice to change or cancel an appointment. Missed appointments without notice may be charged at £35 for check-ups and 50% of the fee for treatment.
Finance
0% finance over 12 months is available on treatment over £500 and is provided by a third-party lender, subject to status. Brightwell Dental is a credit broker, not a lender.
Photography
Demo photography is licensed from Unsplash under the Unsplash License (free for commercial use). Photographers include: Atikah Akhtar, Ato Aikins, Benyamin Bohlouli, D Dental Office, Diana Polekhina, Elen Sher, Jonathan Borba, Josias Garibay, Lesly Juarez, Navy Medicine, Ozkan Guner, Quang Tri NGUYEN, Siednji Leon, T (Tanya Barrow), TUTO PATIÑO ALVAREZ. Replace with your own practice photography before launch.